Our philosophy is to provide high quality medical care by being a low volume medical office. We schedule our patients in such a way that they receive maximum care. Each and every limited appointment space is extremely valuable to our patients. As a courtesy to all, we do not overbook patients to compensate for those who forget to honor their appointment.
We understand that our patients will sometimes experience unforeseen circumstances and/or schedule changes. We ask that you call our office immediately once you realize that you are unable to keep an appointment, preferably with at least 48 hour notice. This allows the office staff an ample amount of time to reschedule another patient into your vacated time slot. With your timely notice, our ability to shuffle patients keeps future appointment availability to a maximum and appointment waiting times to a minimum for you and all of our patients.
For such reasons, we have a strict “Late Cancellation and No Show” policy. If you miss your appointment or cancel less than 24 hours before, you will be charged a fee of $25 per occurrence. If you have missed two or three appointments or more consecutive appointments and have not paid your fees, we reserve our right to refuse any further medical care to you. As harsh as it may sound, our policy is necessary to maintain the high professional standards we practice. Missed appointments and late cancellations deprive other patients of critical and valuable time they could spend with their highly sought-after treating nephrologist.